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Source: mpiweb.org T hose business owners or managers who are more critical of their own leadership style than their employees have the greatest success.  Why?  Leaders with self-insight, who are humble and act as credible role models, are rewarded with committed and service-minded employees. This is the conclusion in a study conducted among 1500 leaders and their employees. The leaders were asked to assess their own leadership style, while their employees were asked to assess the same style. The eye of the beholder is in fact important for a leader's ability to create job commitment and a good service climate. The organisation researchers compared the employees' assessments and the leader's assessments of his or her leadership style, and found that the responses were by no means identical -- rather the opposite. Suggested reading click on image The employees decide Leaders can think whatever they like about their own leadership style. The study shows that leaders' asse...

  " Customers are more likely to forgive firms when service failures are associated with religion, no matter what religion was used in the scenarios: Christianity, Judaism or Islam." W hile companies like Hobby Lobby and Chick-fil-A are at the forefront of debate over the religious rights of employers, a new study by a Grand Valley State University researcher shows religious affiliation can safeguard companies against negative reactions to store policies.  Kelly Cowart , Assistant professor of marketing at Grand Valley State University The research, led by Kelly Cowart, assistant professor of marketing at Grand Valley State University, examines the effect of a firm's religious association on customer perceptions of the firm, especially when a service failure occurs. A service failure is defined as limited hours of operation or a temporary store closing.   Cowart said the current findings indicate that religious affiliations may buffer against some of the negative fallou...

Credit: © diego cervo / Fotolia New research shows that many people seen by others as under- assertive or over-assertive think they're appropriately assertive .   N ew research shows that many people seen by others as under-assertive or over-assertive think they're appropriately assertive. The study also reveals that people seen as getting assertiveness right often mistakenly think they've gotten it wrong.   Jill Abramson was recently ousted from her position as the executive editor of The New York Times for being, among other things, too "pushy." But did Abramson -- who has also been described by the media as "polarizing" and "brusque" -- know during the course of her tenure that others viewed her as being overly assertive? A new study from the Columbia Business School suggests that there's a great chance she didn't. "Finding the middle ground between being pushy and being a pushover is a basic challenge in social life and the wor...

Photo: BodyLanguageProjectCom Approach Avoidance: She subtly moves away from him as he leans  toward her; she is following her natural instinct to move away.     W e probably all had the experience of having a sales person get right into our face as they try to pressure us into buying.  It's not comfortable, and now we know why.  It's called "Approach Avoidance."  This is something I learned long ago during on-the-job sales training from a wily old sales dog - and now I now what it's called, and why it works. We, the human animal, learned over our millions of year of existence to fear something that was approaching.  As Chicago Booth School of Business professor Christopher K. Hsee, explains in his recent paper, "In our long struggle for survival, we humans learned that something approaching us is far more of a threat than something that is moving away. This makes sense, since a tiger bounding toward a person is certainly more of a threat than one that...

Source: becauseirocklikehell.tumblr.com R unning a small business is time consuming.  There's so much to do and often so little time in which to do it.  Consider the possibility of your business experiencing computer fraud.  Suppose an employee either deliberately or accidently misusing the information on your computer system.  How much time would it take you to clean up the mess?  Could it even put you out of business? Fortunately, Shalini Kesar, a computer scientist at Southern Utah University in Cedar City, has devised an anti-fraud strategy for business that is straight forward and effective. Suggested reading click on image "Computer fraud can result from incompetence, ignorance, negligence in the use of Information Technology or deliberate misappropriation by individuals," says Kesar. This results in the destruction of not only the main information systems but also backup systems, causing damages up to hundreds and thousands of dollars. Kesar points o...

“ Success is a process, a quality of mind and way of being, an outgoing affirmation of life ” - Alex Noble, artist & entrepreneur L ike you, I’ve read plenty of articles, posts and books on time management, most based on the personal experiences of the author.  Not to demean what these people teach, I decided to find what scientific research has to say about this too vexing problem. I found a recent review of current research on time management written by two Ph. D. researchers, Temesgen Belayneh Zerihun, Asst. Professor, Department of Marketing, and S. Murali Krishna, Professor, Department of Management, both of the College of Business and Economics at Mekelle University in Ethiopia.  They reviewed the entirety of scientific literature on time management of the past decades, and distilled all if this into seven simple principles of time management that were common to the reams of research reports they studied. Their conclusions : Understand that we cannot do everything in...

I f you've considered starting a business but haven't because you've told yourself, "I'm just not smart enough," here is a study that concludes: It doesn't take a rocket scientist to accumulate wealth.   In fact, the study concludes that people of average IQ are just as likely to be rich as a person with a high IQ.  To go further, the study discovered that people of below average intelligence were, overall, just about as wealthy as those in similar circumstances but with higher scores on an IQ test. There are two things you can take from this study: You don't have to be smart or a genius to become rich People of high intelligence are just as likely to make poor financial decisions and get themselves into money trouble, even bankruptcy. Suggested reading Click on image “Your IQ has really no relationship to your wealth. And being very smart does not protect you from getting into financial difficulty,” say J. Zagorsky, a research scientist at Ohio State ...